GENERAL TERMS AND CONDITIONS

1. GENERAL PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") apply to the provision of services of WriteIt.ai s.r.o., ID No.: 04518136, VAT No.: CZ04518136, with registered office at Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, File No.: C 247717, registered with Commercial Register maintained by the Municipal Court in Prague (hereinafter the "Provider") concluded with a customer (hereinafter referred to as the "Customer") by means of remote communication via the interface of the Provider's website www.markdownapi.io.
2. These Terms and Conditions define the rights and obligations of the Provider and the Customer and forms an integral part of the contract concluded between these parties.

2. CONCLUSION OF THE AGREEMENT

1. By registering for and/or accessing, browsing or using the services and/or the Provider's website markdownapi.io (hereinafter the "Website"), you as the Customer enter into agreement with the Provider and agree to be bound by this Terms and Conditions (hereinafter the "Agreement"). If the Customer does not agree to these Terms and Conditions, he/she shall not access or use the Provider's services. This Agreement may be subject to change in the future by issuing a new version of these Terms and Conditions.

3. SUBJECT MATTER OF THE AGREEMENT

1. Under the Agreement, the Customer may access the Provider's RESTful API service for storing, managing, and retrieving Markdown (.md) and MDX (.mdx) files (hereinafter the "Services"). Access to the API is provided through API key authentication (hereinafter the "API Access"). The Customer can use the API to perform the following operations:
   • File upload - storing Markdown and MDX files
   • File download - retrieving stored files
   • File listing - viewing all stored files
   • File deletion - removing files from storage
   • File management - updating file metadata

   Files are stored in Google Cloud Platform Storage. The Customer's usage of the Services is tracked through a credit-based system, where credits are deducted for each API operation performed and for file storage over time.

2. The Customer represents and warrants that he/she has all rights, licences and permissions necessary to upload and store the files via the API in order to use the Services. The Customer agrees that the files and content comply with applicable laws and that the files and/or API Access complies with all applicable Terms and Conditions herein. The Customer shall own all right, title and interest in and to the files stored via the Services.
3. The Provider is not responsible for the content of files uploaded by the Customer through the Services. The Customer should ensure that all uploaded content complies with applicable laws and regulations.

4. THIRD PARTY SERVICES

1. The Provider's services utilize third party services to provide reliable and secure infrastructure. The Provider has no control over and assumes no responsibility for the content, accuracy, terms and conditions, privacy policies or practices of, or opinions expressed by, any third party services. When you use the Services, your data may be processed by these third party services subject to their terms and conditions. The third party services include:
   • Google Cloud Platform Storage - https://cloud.google.com/storage (File storage infrastructure)
   • Stripe - https://stripe.com (Payment processing)

   The Provider has contractual agreements with these third party services to protect Customer data and maintain appropriate security and privacy standards.

5. PRICE, METHOD OF PAYMENT

1. The price of the Services, including information on whether the price is inclusive or exclusive of VAT, is set out on the pricing page of the Website.
2. The Provider operates a credit-based payment system. The Customer purchases credits which are then used to pay for API usage. Credits are deducted based on:
   • The number and type of API requests performed
   • The amount of file storage used on a monthly basis

   Credit packages are available at various price points. Larger packages offer better value per credit. Please refer to the Provider's pricing page for current pricing and credit consumption rates.

3. Credits purchased by the Customer do not expire and remain available in the Customer's account until used. The Customer may optionally enable automatic credit recharge, whereby a specified credit package is automatically purchased when the account balance falls below a defined threshold.
4. All fees and taxes payable hereunder are due in US Dollars. Payment obligations are non-cancellable and, except as expressly stated in these Terms and Conditions, the Customer's payments are non-refundable. However, in accordance with consumer protection law, Customers may be entitled to refunds under the conditions specified in Section 6 of these Terms and Conditions.
5. The payment methods are linked to the Provider's payment gateway (Stripe), which provides secure technology for accepting credit cards and other payment methods. Payment card numbers are entered through a secure and trusted channel and are not stored by the Provider.

6. SPECIAL PROVISIONS FOR CONSUMERS

1. The provisions set out in this Article apply exclusively to the Customer who acts in the relationship arising from the conclusion of the Agreement as a consumer, i.e. as a natural person who concludes the Agreement outside the scope of its business activities (the "Consumer").
2. If the Agreement is concluded by means of distance communication, the Consumer has the right to withdraw from the Agreement within 14 days from the date of its conclusion in accordance with Section 1829 (1) of the Czech Civil Code ("CC"). If the Consumer withdraws from the Agreement, the consumer is obliged to pay for the Service on a pro rata basis of the agreed price corresponding to the value of the performance provided, in accordance with Section 1834 CC.
3. The Consumer hereby expressly requests, within the meaning of Section 1823 CC, that the Provider shall commence the performance of Services under the Agreement immediately after its conclusion, i.e. within the withdrawal period pursuant to Section 1829(1) CC. If the Provider has fulfilled its obligations in this way before the expiry of the withdrawal period pursuant to section 1829(1) CC, the Consumer shall not be entitled to withdraw from the Agreement.
4. In the event that a Consumer dispute arises between the Provider and the Consumer under the Agreement which cannot be resolved by mutual agreement, the Consumer may submit a proposal for out-of-court settlement of such dispute to the designated body for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, internet address: https://adr.coi.cz/, Email: adr@coi.cz is competent for out-of-court settlement of consumer disputes arising from the Contract.

7. RIGHTS AND OBLIGATIONS ARISING FROM DEFECTIVE PERFORMANCE, CLAIMS

1. The rights and obligations of the contracting parties with regard to the Provider's liability for defects, i.e. rights arising from defective performance, are governed by the relevant generally binding provisions (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the CC).
2. The Provider strives to provide reliable and secure file storage services but does not guarantee 100% uptime or perfect data integrity. Service interruptions may occur due to maintenance, updates, infrastructure issues, or circumstances beyond the Provider's control.
3. The Customer is responsible for maintaining appropriate backups of critical data. While the Provider uses reliable storage infrastructure (Google Cloud Platform Storage), the Customer should not rely solely on the Services as the only copy of important files.
4. The Provider disclaims responsibility for the content of files uploaded by Customers. The Customer is solely responsible for ensuring that uploaded content complies with applicable laws, regulations, and intellectual property rights.
5. Throughout the duration of the effectiveness of the Agreement, the Customer is fully self-responsible and fully accountable for his/her use of the Services and the content uploaded. The Provider is not responsible for any consequences arising from the Customer's use of the Services, including but not limited to data loss, service interruptions, or unauthorized access resulting from compromised API keys.
6. The Provider's total liability under this Agreement shall not exceed the amount paid by the Customer to the Provider in the twelve (12) months preceding the event giving rise to the liability claim, except in cases of gross negligence or willful misconduct by the Provider.

8. PRIVACY POLICY

1. The Provider takes personal data protection very seriously and fully respects the confidential nature of the data provided by the Customers. The data is secured and protected against misuse. The Provider uses it for the execution of the Services, the entire transaction, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and for communication with you, i.e. all customer administration and also for marketing purposes. This data is stored in a database with strict security against misuse and is not disclosed to third parties except as described in this section.
2. In connection with the Europewide Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known under the abbreviation "GDPR", the Provider hereby informs how and why it processes personal data of individuals, including Customers, in the position of a personal data controller.
3. In accordance with applicable legislation regarding personal data protection and GDPR, the Provider processes personal data provided by Customers based on (i) the Agreement concluded between the Provider and the Customer (or the agreement which is to be concluded); (ii) legal obligations which directly requires or permits such processing; (iii) a consent provided by the Customer which was granted to the Provider for a specified purpose; or (iv) the legitimate interest of the Provider to operate business and provide Services.
4. In particular, the Provider processes in respect to the Customers:
   • First name and surname
   • Email address
   • Company name (if applicable)
   • ID number and VAT identification number (if applicable)
   • IP address
   • Billing address
   • API keys and authentication tokens
   • File metadata (file names, file sizes, upload dates, modification dates)
   • Usage statistics (API request counts, storage usage, credit consumption)
5. The personal data and file metadata will be processed for the purpose of:
   • Performance of the concluded Agreement and delivery of Services
   • API access authentication and security
   • Billing and credit management
   • Service improvement and optimization
   • Fulfilling legal obligations
   • Establishing and defending rights and claims
6. The Provider transfers personal data to third parties solely for the abovementioned purposes. The transfer of personal data occurs only to entities with which the Provider has a data protection agreement and/or to public authorities. These may include:
   • Infrastructure service providers (Google Cloud Platform)
   • Payment processors (Stripe)
   • Professional service providers (external accountants, auditors, attorneys)

   The Provider uses contractual clauses and safety mechanisms when transferring personal data to protect all the data and concurrently act in accordance with standards in the field of personal data protection, confidentiality and safety. The Provider transfers personal data only within the EU and to services that are compliant with EU-US data protection frameworks.

7. The Provider processes personal data for the period necessary for fulfilment of all contractual obligations and for protection of its rights and further for the period for which the Provider is required to store personal data pursuant to applicable legislation or for the period for which the Customer has granted his/her consent. Majority of personal data shall be kept for the duration of the Agreement and for the period of 3 years after the performance of the Agreement for tax and accounting purposes. In other cases, processing period results from the purpose of processing or it is governed by legislation in the field of personal data protection.
8. The Customer has a right to request access to his/her personal data, their rectification or erasure, or restriction of their processing as well as the right to data portability. If the Customer has granted the Provider a consent with processing of personal data, the Customer may withdraw the consent at any time. The Customer may also object to the processing and exercise other rights pursuant to GDPR. The Customer may exercise these rights in person at the registered office of the Provider, in writing by post or by email to the contact address provided on the Website.
9. If the Customer considers that the processing of his/her personal data is unlawful, he/she may contact the Provider as its data controller or may lodge a claim with a supervisory authority, which is for the Czech Republic the Office for Personal Data Protection (www.uoou.cz).

9. EFFECTIVENESS

These Terms and Conditions will be effective from October 11, 2025. The Provider reserves the right to change these Terms and Conditions at any time with notice to Customers. All Agreements are governed by the version of the Terms and Conditions in effect at the time of the Customer's use of the Services. Material changes to these Terms and Conditions will be communicated to Customers via email or through a notification on the Website.